How to open a support ticket.
1. By email us using the email on file with us.
Email us at the following:
FOR VPS AND SERVER SUPPORT EMAIL email@example.com
When you email us using your email onfile with us our system will open a support ticket.
2. From your Control Panel click on the support/ticket icon and follow instructions.
3. Login into the Client Area and clcik on the support tab in the menu.
4. You can also email us by using an email thats not in our system it will open a support ticket.
Please note open only 1 ticket per issue and wait till we reply before adding to the ticket
We get to most tickets within 1 hour
You can aslo get support on live chat the icon is on the lower right of the screen on our website.
FOR SHARED WEB HOSTING TECH SUPPORT ONLY open a ticket here support.taiwanwebhosting.net
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