Privacy Policy

1. Information We Collect

Personal Information

When you sign up for our services, we collect the following information for your convenience and legal compliance:

• Contact Information: Full name, home address, phone number, and email address
• Payment Information: Credit card or debit card details, PayPal information
• Account Information: Username, password, and security questions
• Support Information: Operating system, browser software, and editing software (when needed for technical support)

Automatically Collected Information

When you visit our website, we automatically collect certain information using Google Analytics and other tools:

• IP address and geographic location
• Browser type and version
• Screen resolution and device information
• Operating system and platform details
• Flash support and other technical specifications
• Pages visited and time spent on site
• Referral sources and clickstream data

Age Restrictions

Our services are not available to anyone under the age of 13. We will never intentionally collect or maintain information about individuals under 13 years of age.

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

Service Delivery

• Payment Processing: To process transactions and manage billing for your hosting services
• Account Management: To create and maintain your hosting account
• Technical Support: To provide convenient, targeted, and efficient customer support
• Service Administration: To deliver registration, email, forum, and other services

Communication

• Transactional Emails: Order confirmations, payment receipts, and account updates
• Service Announcements: Important updates about your services and account
• Marketing Communications: Special offers, promotions, and general news (opt-out available)
• Support Responses: Replies to your inquiries and support tickets

Service Improvement

• Analytics: To understand how customers use our services and website
• Customization: To personalize your experience based on location and preferences
• Marketing Optimization: To improve targeting and effectiveness of our services
• Trend Analysis: To identify usage patterns and service improvements

Security & Compliance

• Fraud Prevention: To detect and prevent fraudulent activities
• Terms Enforcement: To ensure compliance with our Terms of Service
• Abuse Prevention: To block users who violate our policies from accessing services
• Legal Compliance: To comply with legal obligations and law enforcement requests

3. Information Sharing & Disclosure

We Do Not Sell Your Information

Taiwan Web Hosting does not share, sell, rent, or trade your personally identifiable information with third parties for their marketing purposes. Your personal information is safe with us.

Limited Information Sharing

We will ONLY provide your personally identifiable information to:

• Law Enforcement: Regulatory agencies or law enforcement at their formal request
• Service Providers: Third parties who provide services on our behalf (such as payment processing), only if they agree not to misuse this information
• Legal Requirements: When required by law to comply with judicial proceedings, court orders, or legal processes
• Rights Protection: When necessary to protect our rights, property, or the safety of our users

Aggregate Data

We may share aggregate, non-personally identifiable information about our users for analytical purposes. This data cannot be used to identify individual users.

Email Privacy

Taiwan Web Hosting considers email transmitted via our service to be private correspondence between sender and recipient. We will not monitor, edit, or disclose email contents except:

• As required by law or legal process
• To enforce our Service Agreement
• To respond to claims of rights violations
• To protect our rights or property

4. Security Measures

Data Protection Standards

The security of your personal information is extremely important to us. We implement industry-standard security measures including:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted
• Secure Storage: Personal information is stored in encrypted databases with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We conduct regular security audits and updates
• Payment Security: Payment information is processed through secure, PCI-compliant systems

Security Limitations

While we strive to use commercially acceptable means to protect your personal information, we must acknowledge that:

• No method of transmission over the Internet is 100% secure
• No method of electronic storage is completely secure
• We cannot guarantee absolute security despite our best efforts

5. Cookies & Tracking Technologies

What Are Cookies?

A cookie is a small text file stored on your computer for record-keeping purposes. We use cookies to enhance your experience on our website.

Types of Cookies We Use

Session Cookies

• Temporary cookies that expire when you close your browser
• Used to make navigation easier during your visit
• Help maintain your login session

Persistent Cookies

• Remain on your device for an extended period
• Store your preferences and passwords for convenience
• Enable tracking of user interests to enhance experience
• Support our affiliate program functionality

Managing Cookies

You can control and manage cookies through your browser settings:

• You can choose to reject or delete cookies
• Most browsers allow you to refuse all cookies or specific cookies
• If you reject cookies, you may still use our site but may need to re-enter login credentials
• Refer to your browser's help file for cookie management instructions

Third-Party Tracking

We use third-party tracking services (such as Google Analytics) that use cookies and log files to track non-personally identifiable information about visitors. This helps us understand:

• How users navigate through our website
• Usage and volume statistics
• Demographic information about our user base

6. Your Privacy Rights

Access Your Information

You have the right to access all personally identifiable information we have collected about you. To access or update your information:

• Log into your password-protected Taiwan Web Hosting account
• Navigate to your account settings or "My Details" section
• Update your information as needed

Correct Your Information

You can correct factual errors in your personally identifiable information by:

• Updating information directly in your account dashboard
• Sending us a request that credibly demonstrates the error
• Contacting our support team for assistance

Opt-Out Rights

You have the right to opt out of:

• Marketing Emails: Unsubscribe from promotional communications at any time
• Newsletter: Opt out of our monthly newsletter through your member profile
• Service Announcements: Choose communication preferences in your account settings
• Surveys: Participation in internal surveys is strictly voluntary

Identity Verification

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access to your information or making corrections.

7. Email Communications

Types of Emails We Send

Transactional Emails (Required)

These emails are essential to your service and cannot be opted out:

• Order confirmations and receipts
• Account setup and activation notices
• Payment confirmations (including PayPal transactions)
• Password reset and security alerts
• Service interruption notifications
• Renewal reminders

Marketing Emails (Optional)

These promotional emails can be opted out at any time:

• Special offers and discounts
• New product announcements
• Company news and updates
• Monthly newsletter

Email Privacy

When you contact us via email:

• We use your return email address only to reply to your inquiry
• Email addresses are not used for other purposes
• We do not share email addresses with outside parties
• You control whether you want to receive marketing communications

Newsletter Subscription

Our monthly newsletter contains useful information and special offers. You can:

• Opt-in: Subscribe at any time through your member profile
• Opt-out: Unsubscribe at any time using the link in any newsletter
• Update preferences: Choose specific types of communications you want to receive

8. Legal Compliance & Disclosure

Law Enforcement Cooperation

We reserve the right to disclose your personally identifiable information when:

• Required by law or legal process
• Necessary to comply with judicial proceedings or court orders
• Requested by law enforcement or regulatory agencies
• Needed to protect our rights, property, or safety
• Required to protect the rights of third parties

Investigation Cooperation

We will fully cooperate with investigations of suspected violations, including:

• System or network security breaches at other sites
• Criminal violations and civil wrongdoing
• Spam complaints and abuse reports
• Copyright and trademark infringement claims

Information Disclosure to Authorities

When required, we may disclose the following to law enforcement:

• Assigned IP addresses and address history
• Account information and usage history
• Payment and billing information
• Email headers and metadata (content only if legally required)

Links to Other Websites

Our website contains links to other sites that are not owned or controlled by Taiwan Web Hosting. Please be aware that:

• We are not responsible for the privacy practices of external sites
• This privacy policy applies only to our website and services
• We encourage you to read privacy statements of every website that collects personal information
• External sites may have different data collection and usage policies

Log Files & Analytics

Like most websites, we automatically gather certain information and store it in log files:

• Internet Protocol (IP) addresses
• Browser type and version
• Internet Service Provider (ISP)
• Referring and exit pages
• Operating system information
• Date and time stamps
• Clickstream data and navigation patterns

How We Use Log Data

This information does not identify individual users and is used to:

• Analyze trends and user behavior
• Administer and maintain the website
• Track user movements for usability improvements
• Gather demographic information about our user base
• Identify and prevent abuse of services

IP Address Tracking: IP addresses are tied to personally identifiable information only for the purpose of preventing and blocking service abuse by users who violate our Terms of Service.

Surveys & Feedback

We may occasionally request participation in internal surveys to determine user interests and preferences. Important points about our surveys:

• Voluntary Participation: All surveys are strictly voluntary
• Purpose: Data is used only to improve our products and services
• Confidentiality: Survey data will never be sold to third parties
• Anonymity: Surveys may be anonymous or aggregate responses

9. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time to reflect changes in our practices, services, or legal requirements.

How We Notify You

If we make changes to our privacy policy, we will:

• Post the updated policy on this page
• Update the "Effective Date" at the top of the policy
• Display notices on our homepage when appropriate
• Send email notifications for material changes
• Announce changes in other places we deem appropriate

Your Responsibility

We encourage you to:

• Review this privacy policy frequently
• Stay informed about how we protect your information
• Contact us if you have questions about changes

10. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:

Taiwan Web Hosting

Total Solution Concepts Company, LTD
1F.-2, No.4, Aly. 25, Ln. 20, Sec. 1, Wenhua 2nd Rd
Linkou District, New Taipei City 244
Taiwan