Terms & Conditions

1. Services & Terms

Service Provision

Taiwan Web Hosting agrees to provide the hosting services stated for the agreed price at any given time. We maintain transparent pricing with no hidden costs, unlike many other web hosting companies.

Account Responsibilities

All customers are responsible for:

• Monitoring their storage space and bandwidth transfer each month
• Ensuring account usage remains within plan limits
• Maintaining accurate contact and billing information
• Complying with all terms of service and acceptable use policies

2. Payments & Billing

Billing Cycle

Renewal notices are emailed three days before the renewal date. All accounts are set up on a pre-pay basis. Your billing cycle corresponds to the contract length initially chosen at setup (monthly or annual).

Payment Terms

• If payment is not received within 7 days, a $5 late fee will be added
• Accounts not brought current within 7 days are subject to suspension
• You are responsible for all fees from account establishment until termination request
• Your account will automatically renew unless cancelled beforehand

Currency & Payment Methods

All prices are listed in USD. We accept credit cards, PayPal, and Bitcoin. Credit card payments are processed automatically for your convenience.

3. Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on shared hosting accounts only. This guarantee does not apply to:

• VPS hosting services
• Dedicated servers
• Domain name registrations or transfers
• SSL certificates
• Add-on services
• Promotional packages that include a free domain

No Refund Conditions

Refund Processing

All eligible refunds will be processed via the original payment method. PayPal payments are refunded to PayPal. Bitcoin payments are non-refundable under any circumstances.

4. Acceptable Use Policy

Prohibited Activities

The following activities are strictly prohibited on our servers:

Spam & Bulk Email

• Unsolicited commercial email (SPAM)
• Bulk mailing of advertisements without recipient consent
• Forging or altering email headers
• Mail bombing or flooding
• Spamming newsgroups or forums

Illegal Content & Activities

• Pornographic content or obscene material
• Child exploitation content (results in immediate termination)
• Copyright or trademark infringement
• Warez sites, cracks, or pirated software
• Illegal file sharing or distribution
• Hacking tools or exploits

Server Resource Abuse

• IRC bots or clients on shared servers
• Proxy relaying or link farming scripts
• Resource-intensive applications affecting server performance
• Cryptocurrency mining
• Excessive bandwidth consumption for file storage

Inappropriate Language Policy

We maintain a respectful environment for our staff. The use of obscene or abusive language, verbal harassment, or disrespectful behavior towards staff members is strictly prohibited and may result in immediate service termination without refund.

5. Technical Support

Support Coverage

Taiwan Web Hosting provides technical support that encompasses our area of expertise, including:

• cPanel control panel assistance
• Server-related troubleshooting
• Hosting configuration support
• Email setup and configuration
• General hosting inquiries

Support Limitations

While we do our best to help with scripts, templates, and programming languages, we are not obligated to:

• Install custom application modules or templates
• Debug custom code or applications
• Provide assistance for third-party software errors
• Troubleshoot applications modified by customers

Support Availability

• WordPress Starter: 24/7 Standard Support
• Linux Cloud Hosting: 24/7 Priority Support
• WordPress Enterprise: 24/7 VIP Support

6. 99.9% Uptime Guarantee

Service Level Agreement

Taiwan Web Hosting endeavors to have your website available for HTTP access 99.9% of the time. Network downtime is defined as 100% packet loss from our servers to backbone providers.

Uptime Credits

In the event your website availability falls below 99.9%, we will credit your account as follows:

• 95% to 99.9% uptime: 10% credit of monthly hosting fee
• 90% to 94.9% uptime: 20% credit of monthly hosting fee
• 89.9% or below: 50% credit of monthly hosting fee (maximum credit)

Credit Exclusions

Credits will not be provided for outages resulting from:

• Scheduled maintenance (posted in advance)
• Customer behavior or equipment failure
• Acts beyond our reasonable control (natural disasters, war, etc.)
• DNS propagation or third-party service failures
• Customer policy violations

7. Domain Registration & Management

Domain Registration Terms

All domain name registrations and renewals require payment in advance. Domain fees are non-refundable under any circumstances, even if the domain is suspended, cancelled, or transferred before the end of the registration term.

Domain Transfer Restrictions

• Domains cannot be transferred out within the first 180 days of registration
• Domains cannot be transferred during the first 60 days after a registrar transfer
• Domain must not be in Registrar Lock Status (unless unlocked by owner)
• Domain must have at least 60 days remaining before expiration

Chargeback Policy

Domain Ownership

All IP addresses assigned by Taiwan Web Hosting remain our property. We reserve the right to change or remove IP addresses at our sole discretion.

8. Security & Privacy

Network Security

Customers may not attempt to circumvent user authentication or security of any host, network, or account. Prohibited activities include:

• Accessing data not intended for you
• Logging into servers or accounts without authorization
• Password cracking or security probing
• Attempting to interfere with or deny service to any user or host
• Network flooding or deliberate attempts to crash systems

Data Backup Responsibility

Customers are responsible for maintaining current backups of all hosted content. While we provide backup tools, we do not guarantee data recovery. For Hong Kong, Taiwan, and Cloud Platform shared hosting accounts, we do not provide backup services for account files, emails, or databases.

Privacy Statement

Taiwan Web Hosting follows strict customer privacy guidelines. We may disclose customer information only in response to formal legal requests from law enforcement or regulatory agencies, or when required to protect our network and customers.

9. CMS, Plugin & Theme Security Responsibility

Customers using Content Management Systems (CMS) such as WordPress, Joomla, or any other platform that relies on plugins, themes, or extensions are solely responsible for ensuring their CMS installation, plugins, themes, and extensions are kept up to date at all times.

Outdated CMS software, plugins, or themes are a leading cause of server security vulnerabilities and can pose serious risks not only to your website but to other customers sharing the same server environment.

Customer Responsibilities

Customers agree to:

• Regularly update their CMS core installation to the latest stable version
• Keep all installed plugins, themes, and extensions current
• Remove any unused, abandoned, or unsupported plugins and themes
• Promptly address any security vulnerabilities identified within their website environment

Server Security Scans

Taiwan Web Hosting reserves the right to perform periodic security scans of all hosted websites to identify outdated software, known vulnerabilities, or compromised files. If your website is found to present a security risk to our server environment, we will notify you via the email address on file and provide a reasonable timeframe to resolve the issue.

Suspension of Service

10. Suspension & Termination

Immediate Suspension

Taiwan Web Hosting may suspend services without notice if:

• Services are being used in violation of the Acceptable Use Policy
• Customer fails to cooperate with investigations of suspected violations
• Suspension is necessary to protect our network or other customers
• Requested by law enforcement or regulatory agencies
• Account contains illegal content (especially child exploitation material)

Service Termination

The agreement may be terminated by Taiwan Web Hosting:

• Upon 5 days notice if customer is overdue on payment
• Upon 30 days notice for material violations (if not cured)
• Upon 1 day notice for repeated AUP violations
• Immediately for severe violations (child pornography, etc.)

Customer Cancellation

Customers may cancel services at any time through their client area. Cancellation terms:

• Monthly plans: No refund for current month
• Annual plans: Refund available within 30-day guarantee period only
• Accounts must be cancelled before renewal date to avoid charges

11. Liability & Warranties

Disclaimer of Warranties

Taiwan Web Hosting does not warrant that services will be uninterrupted, error-free, or completely secure. To the extent permitted by law, we disclaim all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. All services are provided on an "as is" basis.

Limitation of Liability

Taiwan Web Hosting's maximum aggregate liability under any theory of law shall not exceed the amount payable by customer for three months of service. In no event shall Taiwan Web Hosting's maximum liability exceed $250.00 USD.

Indemnification

Customer agrees to indemnify and hold harmless Taiwan Web Hosting, its affiliates, officers, directors, agents, and employees from any claims, damages, or expenses arising from:

• Customer's use of services in violation of applicable law or the AUP
• Injury caused by products sold through customer's website
• Copyright or trademark infringement
• Material supplied by customer infringing third-party rights

Force Majeure

Taiwan Web Hosting shall not be liable for failure to perform obligations due to events beyond our control, including power grid failures, Internet failures, natural disasters, war, riots, epidemics, strikes, or terrorist activity.

12. Additional Terms

Promotional Rates & Special Offers

Taiwan Web Hosting may offer promotional rates or special offers with terms that may differ from standard pricing. Promotional fees may have additional terms and conditions. Different promotions cannot be combined together.

Website Development Projects

For website development services:

• Work begins only after receiving required deposit
• Client must provide content, images, and timely feedback
• Projects inactive for 14 days receive a risk notice
• Projects with no response after 3 days are shelved and closed
• Files retained for 30 days after closure before deletion
• Reactivation requires $100 USD fee plus remaining balance

CGI Scripts & Applications

Each shared hosting account includes a CGI-BIN directory. You may use any CGI scripts, however we reserve the right to disable scripts affecting normal server operation without prior notice. Outdated web applications being actively exploited will be shut down immediately for security.

Intellectual Property Rights

All files stored on our servers must be legally owned with valid licenses and copyrights. You may not use Taiwan Web Hosting services to infringe, violate, or misappropriate intellectual property rights. Unlicensed or illegal files will be subject to deletion.

Electronic Commerce

If you operate an online store, you are solely responsible for:

• Development, operation, and maintenance of your store
• Accuracy of content and product information
• Ensuring content doesn't violate third-party rights
• Calculating and applying shipping and sales tax
• Processing orders and handling customer inquiries
• Securing customer credit card and personal information

Governing Law

This Agreement is governed by the laws of the State of Virginia and the United States of America. Venue for any disputes shall be Fremont, California.

Amendments

Taiwan Web Hosting reserves the right to change terms, policies, and pricing at any time. Amendments become effective upon notice or at the start of any renewal term following the amendment.

Questions About Our Terms?

If you have any questions about these terms and conditions, please contact us:

• Email: support@taiwanwebhosting.com
• Phone: +886-2-26095339
• Support Tickets: Submit a Ticket